Frequently Asked Questions

HOW MUCH DOES SHIPPING COST?

The shipping cost may vary depending on the shipment location and the store's policy, such as the number of products purchased. You may get your exact shipping expenses by adding products to your cart, proceeding to checkout, and inputting your mailing address. The shipping cost will be updated immediately and displayed in your final cost

IS EXPRESS SHIPPING AVAILABLE?

Currently, we only offer the Standard Shipping method for our products.

CAN I RETURN MY PACKAGE?

If you have any issues with your order, please contact us via our Contact Form within 07 business days of order delivery to explain your grievance. Our customer service department will then help provide a replacement or refund if deemed appropriate. There is no need to return your item under any circumstances. Please note that if you return your item without our prior request, we will not be responsible for any loss or additional costs resulting from your unapproved return.

HOW CAN I EDIT/CANCEL MY ORDER?

If you need to change or cancel your order, please contact us at eightylkyshop@gmail.com as soon as possible. If the order has not yet been shipped, we will be happy to accommodate your request.

WHEN WILL MY ORDERS BE SHIPPED?

We process orders within 1-3 business days. If your order is placed on a
non-business day, it will be shipped on the next business day. Note that
holiday deliveries may be delayed by a day or two. Delivery dates are
estimated and cannot be guaranteed. For any delays, please contact us at eightylkyshop@gmail.com

WHAT HAPPENS IF THERE IS A FAILED DELIVERY DUE TO INCORRECT INFORMATION?

We are not responsible for failed delivery attempts caused by incorrect
information such as order address, contact number, or consignee's name.
Please contact us at eightylkyshop@gmail.com with your order number and the correct information as soon as possible if you find any errors in your order details.